Famous for causing a brain injury to passenger Dr. David Dao, when United attempted to bump him from a flight so they could fly their own staff to another airport, United still does this: This woman used an AirTag to track her lost bag — and flew to get it | CNN
Read the whole story of nonsensical and incompetent responses – including lying to the passenger.
Last fall, my United flight was taxing on the taxiway when the pilot informed us that Dispatch needed the plane to return to the gate to pick up a United employee for transfer to our destination airport.
An entire plane load of passengers had to sit, waiting an hour and a half, for one United staff member to arrive at the airport. United’s employees are more important than their passengers time.
On another leg of this trip, I was in basic economy; the passenger next to me had paid extra for more legroom upfront. But United seated him in economy and only his wife got seated up front, so they were split up for the cross country flight. United didn’t refund the $200 extra he had paid for the better seat.
United is not a good experience.
