Dyana Villa shared a video of her experience traveling with Frontier on TikTok, in which she and her friends can be seen fitting their bag into the baggage sizer. She later shared an update and claimed she was contacted by a Frontier Airlines attendant, who said staff are eligible for a $10 bonus for every passenger bag they check and collect a fee for.

A Frontier spokesperson told The Independent that the fee is “simply an incentive for our airport customer service agents to help ensure compliance with our policies and that all customers are treated equally.”

Man claims Frontier Airlines lost his luggage before company employee’s grandfather brought it to him (msn.com)

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