It is about becoming more efficient, less labor intensive:
Large banks including Truist, JPMorgan Chase and Wells Fargo emphasized that they’re increasingly looking at automation beyond the context of specific tasks and toward holistic processes. “Whether the journey is evolving, as far as I see it is, really getting to that end-to-end process automation space for us, rather than just the task automation,” said Dolly Tanwani, head of enterprise intelligent automation solutions at Wells Fargo.
Source: Banks turn to automation to realize efficiency gains | Banking Dive
Automation will replace some labor-intensive work. The hope is this frees up people to do other, more productive work. The amount of clerical work done in many organizations is staggering and does not make good use of worker skills.
