More casual-dining restaurants and takeout joints are dispensing with direct phone lines, opting instead to divert customer calls to voice bots.
Pushing customers who call in orders and reservations to automated lines run on artificial intelligence can help staff focus on cooking and serving, some restaurant executives say.
That is particularly helpful in a time when 65% of restaurant operators say they don’t have enough employees to support customer demand, according to a survey conducted by the National Restaurant Association between July 14 and Aug. 5.
Source: Restaurants Send More Customer Calls to Voice Bots Amid Staffing Shortages – WSJ
Today I learned that our local state DMV licensing office has been closed for months and is closed indefinitely due to insufficient staff. They can’t hire anyone and do not even have a manager for the office.
Went to stop by a fast Mexican place and they’ve gone out of business. Fortunately, a local Mexican food truck operator has just taken over the facility and is serving food out of their food truck while rennovating the building. Happy to support the local business!
The original place, now closed, always seems short staffed, frequently with just one or 2 teens working there. I suspect they too were unable to find workers.
