Automation to improve quality, rather than reduce labor costs
“Automation is not something we do simply to reduce labor. It’s a more a factor of consistency,” Burton said. “In fact, I treat (human) labor as a fixed cost. When things get slow, that’s the time to put people on something you always say you need or want to do but haven’t had time to do.”
Automated systems – and new tooling – as illustrated in this case study, have enabled this manufacturer to gain new customers, expand the business, and put his labor resources to work on new tasks.