The largest union representing grocery-store workers has come out strongly against Amazon.com’s launch of a store sans cashiers, a sign of how a recent generation of futuristic technology comes with a dose of angst for big parts of the workforce.
When workers cost $20/hour ($15 minimum wage + $4 to $5 for benefits), while technology costs are falling, numerous businesses are moving from variable cost labor to fixed cost automation.
The feature photo I attached to this post is a photo of a self order kiosk I took inside a McDonald’s in St. George, Utah. Starbucks has a mobile app that let’s customers place their own order ahead of time. Another coffee shop I visit has, at times, flipped their order entry app (its just an iPod on a stand) around and let customers place their own orders and pay with a credit card, when they are short staffed.
The market (meaning the public) will determine if this is what people want or not.