Those that find PotemkinCare wonderful need to understand why many of us find it to be the worst public sector program ever seen. For those that have no skin in this game, read ahead if you dare allow yourself to become informed.
I began posting only about the software process and organizational issues. Then we found ourselves unexpectedly thrown into this mess when told our own just purchased policy would be canceled. This is occupying a very large part of my time now and the number of posts is indicative of how I am spending my time. This diversion from useful activities is also, by the way, unproductive and bad for the economy.
This morning, I am trying to access my health care provider’s online health plan selector (Kaiser Health) as we are considering switching to a different plan. Due to PotemkinCare our just purchased policy will be canceled Dec 31, and the new plan they want to put us in to costs more and delivers less, so much less that it is just an expensive catastrophic plan. May as well downgrade to a plan that costs $125 less and is no worse.
And I get this:
Updated plan details are not available at this time. Please check again later to review your plan details or to change to one of our new plans, which meet all the standards of health care reform. We will post the details as soon as they become available.
We cannot change to “one of our new plans” when we cannot actually see them!
I tried to use their “Online chat” to contact them and also report the error – and I get this lovely and user friendly error message:
HTTP Fault: [RPC Fault faultString="HTTP request error" faultCode="Server.Error.Request" faultDetail="Error: [IOErrorEvent type="ioError" bubbles=false cancelable=false eventPhase=2 text="Error #2032"]. URL: http://chat.connextions.com/initiate_chat”]
Last night, I was assisting an adult daughter who lives in Washington State (“best in the nation” was offline for 6 of 7 days last week) and for some time I received this message off their web site:
The Washington Healthplanfinder is currently unable to retrieve the plans available to you. Please call the Washington Healthplanfinder Call Center at 1-855-WAFINDER (855-923-4633) for more information.
The night before that, I was on our ow CoverUp Oregon web site, which supposedly allows you to browse plans before filling out a paper application (Oregon is stuck in the 1890′s) and got this server side dump including server-side source code.
Heh – Oregon’s paper applications make us hip – steampunk style care!!!!!
We understand these web developers have redefined “error message” to “Useful ObamaCare enrollment information”, thereby, magically eliminating error messages!
As a consumer involuntarily forced into this torture, I am frustrated and angry.
As a software professional, I am shocked and upset at the damage this lack of attention to detail is doing to the reputation of the software industry.
And if the code actually works, its probably infiltrated by the NSA.