Automation will increasingly support customer experience improvements, product releases and other client-relations objectives, analysts said.
Source: Banks turn to automation to realize efficiency gains | Banking Dive
Automation is one way to address the long-term labor shortage issue.
Automation does not mean that everything must be 100% automated – instead, automation can be a tool in a sequence of activities.
Restaurants are not fully automated – but many now have self-order entry via app, tablets on tables, or self-order kiosks.
ATMs automate some banking transactions by shifting a little labor to the customer.
Self-check out kiosks reduce labor by offloading check out tasks to the customer – using a little bit of automation to scan and tally the products being purchased.