I booked a hotel and literally, moments later realized I had a type on the date – should be 11 instead of 12.
But the reservation is non-changeable, non-cancellable. So they profit off of this.
They were unable to do anything. The hotel can do nothing because “agreements”.
I will never use a third-party system again – I have since learned that many people find you should never use a 3rd party site except to gather information. Always book directly with the airline or hotel – never EVER use a third party booking site.
If something happens, any changes need to go through the third party – the underlying hotel or airline isn’t part of the deal.
NEVER EVER USE PRICELINE OR OTHER THIRD PARTY BOOKING SITES.