Shake Shack restaurant trials self order systems to reduce labor costs #Robotics #automation
Having customers place their own order has been in trials – or already implemented – at many restaurant chains as a way to reduce labor costs.
“We need to answer how we take care of our team with that federally mandated wage,” said Chief Executive Officer Randy Garutti during a phone interview. “Our labor costs are skyrocketing.” The new location is “our way of seeing how we are going to do that.”
Automation was going to reduce the need for labor regardless of wage laws; however, sharp increases in minimum wage laws are accelerating the trend to reduce the number of workers, where possible.