A case study of how a “no show” at a Great Clips hair cutting place led to a cascade of errors resulting in a ditzy stylist giving me a completely wrong hair cut that looks like a Nazi.
My background is in information systems (M.S. in software engineering) and an M.B.A. Systems analysis, organizational and information systems architecture is part of what I do, and this makes for a good case study of a business gone disastrously wrong. And what they should have done to avoid this failure.
This involved a cascade of failure points including organization and information systems misuse.
Not surprisingly, I am not likely to return to a Great Clips again.