Category: Software


Case study: How not to run a Great Clips hair cut joint

A case study of how a “no show” at a Great Clips hair cutting place led to a cascade of errors resulting in a ditzy stylist giving me a completely wrong hair cut that looks like a Nazi.

My background is in information systems (M.S. in software engineering) and an M.B.A. Systems analysis, organizational and information systems architecture is part of what I do, and this makes for a good case study of a business gone disastrously wrong. And what they should have done to avoid this failure.

This involved a cascade of failure points including organization and information systems misuse.

Not surprisingly, I am not likely to return to a Great Clips again.


STEM: “Apple CEO Tim Cook says 4-year degree not necessary for coding”

Software development has been evolving (no surprise!) Today much software can be written using tools that make development easier than ever. A consequence is that it no longer requires a degree in computer science (a broad field) to develop web and smart phone apps. Much software development has become a skilled labor function that no longer requires a 4-year degree.

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